IT support

Role: IT support

Experience: 4+ Years (Immediate joiners)

Location: Abu Dhabi

Payroll: Sundus

Duration: 6-12 months ( Renewable)

Working days: 5 days

Share your updated Resume to lopita.m@sundusglobal.com (only UAE candidates)

Job Description:

1. Technical Support and Maintenance:

• Provide technical support to users to resolve computer, software, and printer issues.

• Troubleshoot problems with Office 365 services, such as Outlook, Teams, and SharePoint.

2. System and Network Administration:

• Manage user accounts in Microsoft 365, including email setup, software licenses, and permissions.

• Monitor network performance and resolve issues to ensure seamless connectivity with cloud services.

3. Information Security:

• Implement security policies to protect Microsoft 365 accounts, such as enabling Multi-Factor Authentication (MFA).

• Monitor suspicious activities via the Microsoft 365 Security Centre and handle security incidents.

4. DNS Management:

• Manage DNS settings related to Office 365, including MX, CNAME, and TXT records, to ensure email delivery and service functionality.

• Troubleshoot DNS issues to maintain the stability of cloud services