service Desk Agent
service Desk Agent
We’re hiring Service Desk Agents to join our IT Support team!
If you have 1–2 years of experience in service desk or technical support and are looking to grow in a dynamic environment, we’d love to connect with you.
???? Role: Service Desk Agent
???? Experience: 1–2 years
???? Location: New Cairo
???? Employment Type: Full-time
Key Responsibilities:
• Provide level 1 technical support to end users
• Troubleshoot hardware, software, and network issues
• Log and track incidents through the ITSM platform
• Resolve issues remotely or on-site
• Escalate complex cases to L2 teams when needed
• Ensure timely and professional communication with users
Requirements:
• 1–2 years of service desk or technical support experience
• Strong knowledge of Windows OS, MS Office, and basic networking
• Familiarity with ticketing systems
• Strong communication and customer service skills
• Ability to prioritize and work under pressure
• Willingness to work in shifts (if applicable)
What We Offer:
• Competitive salary package
• Development and growth opportunities
• Ongoing training and exposure to new technologies
• Supportive, collaborative work environment
???? Interested? Apply now and join a growing IT team!
???? share your CV via email (nour.salama@alsafy.net) and mention (service Desk Agent) in subject box
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