IT Help Desk
IT Help Desk
Open Position: IT Help Desk
???? Location: Dokki, Cairo
???? Employment Type: Full-time
???? About the Role:
The IT Help Desk is responsible for providing first-level technical support, resolving hardware and software issues, and ensuring smooth daily IT operations while maintaining a high level of user satisfaction.
???? Key Responsibilities:
• Provide daily technical support to users and troubleshoot hardware and software issues.
• Receive, log, and follow up on incidents through the ticketing system.
• Install and configure computers, printers, and essential software.
• Manage user accounts and access permissions (email and internal systems).
• Escalate complex technical issues to the appropriate teams when needed.
✅ Requirements:
• Bachelor’s degree in computer science.
• 1–2 years of experience in the same or a similar position.
• Excellent communication skills.
• Strong problem-solving skills.
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