“To obtain a Call Center Technical Support position where I can utilize my strong communication skills, problem-solving abilities, and IT background to deliver excellent customer service and contribute to the company’s success

• 
  Strong English communication

• teaching
• and translation skills.
  Troubleshooting networks
• routers
• and servers.
  Windows Server & Microsoft Office Suite (Word
• Excel
• PowerPoint).
  Graphic Design (Adobe Photoshop).
  Video Editing (Adobe Premiere
• After Effects
• capcut).
  Frontend Development (HTML
• CSS).
  Teamwork and collaboration.
  Working under pressure and problem-solving.

ARABIC – NATIVE

ENGLISH – FLUENT

GERMAN – A2

-ICDL (INTERNATIONAL COMPUTER DRIVING LICENSE) – ADVANCED MICROSOFT OFFICE PROFICIENCY

-IELTS CERTIFICATION (INTERNATIONAL ENGLISH LANGUAGE TESTING SYSTEM) – SCORE 7/9

-CCNA AND MCSA CERTIFICATION FROM NEW HORIZON ACADEMY _ EGYPT BRANCH

IT Specialist– PIONEER EGYPT (2021/2025)

MANAGED IT OPERATIONS, NETWORK ADMINISTRATION, AND SERVER MANAGEMENT.

ENSURED SMOOTH TECHNICAL INFRASTRUCTURE AND RESOLVED COMPLEX ISSUES.

GRAPHIC DESIGNER & VIDEO EDITOR – FREELANCE (2022/2025)

CREATED SOCIAL MEDIA GRAPHICS AND PROFESSIONAL VIDEO CONTENT.

COMPLETED PROJECTS FOR CLIENTS IN EGYPT AND ABROAD.

FRONTEND DEVELOPER – FREELANCE PROJECT (2025)

DESIGNED A WEBSITE INTERFACE FOR A SWIMMING ACADEMY AFTER COMPLETING HTML & CSS COURSE.

EDUCATION AND COURSES :

BACHELOR’S DEGREE – FACULTY OF ARTS, ENGLISH DEPARTMENT, ZAGAZIG UNIVERSITY, EGYPT

IT NETWORKS (CCNA & MCSA) – NEW HORIZON ACADEMY, EGYPT (2017 – 2018)ICDL (INTERNATIONAL COMPUTER DRIVING LICENSE) – EXCELLENT PROFICIENCY IN MICROSOFT OFFICE APPLICATIONS, ESPECIALLY WORD.(2016)FRONTEND DEVELOPMENT (HTML & CSS) – 5 MONTHS (2025)

GRAPHIC DESIGN & VIDEO EDITING – ARCAN ACADEMY, EGYPT (2022 – 2023)

PC HARDWARE & SOFTWARE – SMOUHA ACADEMY, EGYPT (2011 – 2016