IT Helpdesk Specialist with knowledge in Windows Server, Active Directory, and Networking (CCNA certified).

Certified MCSA with strong problem-solving skills, experienced in user support, troubleshooting, and system

administration. Seeking to apply technical expertise and communication skills to deliver efficient IT support in

a dynamic environment.

• SKILLS

  -Windows Server & Active

  Directory

  - Networking (CCNA

• TCP/IP

• DNS

• DHCP)

  - Microsoft 365 & Outlook

   

  - Remote Support Tools

  (TeamViewer

• AnyDesk)

  - Troubleshooting Hardware & Software

  - Communication

• Problem Solving

• Teamwork

• Work under pressure

  - Flexible schedule

  - Coding & programing

  standards

   

CCNA: Enterprise Networking, Security, and

Automation. May 2024

I earned an official certificate from Cisco after

successfully completing this course under the

guidance of one of the most dedicated

professors at my university. He always

emphasized the importance of certified

learning. The course was engaging and

valuable, and it sparked my interest in

studying networking more deeply alongside

my academic studies

Digital Forensics Evidence Discover |

Mar 2025

MCSA (Microsoft Certified Solutions

Associate) – Jan 2025

Raya Contact Center

Call Center Representative | Caretaker

Feb 2020- May 2024

- Handled customer inquiries and resolved issues efficiently across multiple platforms.

- Worked on major projects such as McDonald's Egypt and Watch It.

- Coaching and guiding new hires.

- Consistently performed under high-pressure environments while maintaining service quality.

- Took initiative in supporting and mentoring new team members to boost overall performance.

- Promoted to Caretaker role in multiple projects due to leadership potential and reliability.

- Granted extended responsibilities to oversee team productivity and ensure workflow continuity.

- Known for being a reliable team player with strong communication and problem-solving skills.

Orange Business Services Nile City

Shift Leader .

June 2024 - Aug 2025

- Was nominated for a position at Orange in recognition of my efforts and impact on team

performance.

- The opportunity reflected trust in my experience and potential to contribute to customer service

development with better benefits.

ACADEMIC HISTORY

Benha University Al Qalyubiyah, Egypt

Bachelor in Computers And Artificial Intelligence: Cyber Security

GPA: 2.8

Grad of 2025ACADEMIC HISTORY

Graduation Project:

Network Intrusion Detection System (NIDS).

Developed a complete NIDS as my graduation project, integrating an AI-based classification model

to analyze network traffic. The system utilized open-source resources such as Snort rule

databases, and included a fully configured Firebase backend. I also built a professional graphical

user interface (GUI), enabling real-time inspection of all passing packets. The system

independently identifies potential threats using only our custom-built software.