Motivated IT Support Specialist with hands-on experience in Windows Server administration, Networking (FortiGate, DrayTek, DHCP/DNS), and end-user support. Skilled in troubleshooting, remote IT assistance, and maintaining secure multi-branch infrastructures. Eager to contribute technical expertise and grow within a dynamic IT environment.

• • Networking: DHCP
  • DNS
  • Switches
  • FortiGate Firewall
  • Network Troubleshooting.
  • Systems: Windows Server (2012-2019)
  • Active Directory
  • Group Policy.  
  • Virtualization & Backup: VMware ESXi
  • Veeam Backup.
  • Tools: Office 365
  • CCTV
  • ERP (Code Zone)
  • Attendance Systems
  • VOIP (GrandStream).
  • Hardware: PC/Printer Setup
  • Maintenance
  • Scanners.

• ICDL - International Computer Driving License

• CCNA - Completed Online Training (Certificate in Progress)

House of Law – Legal Office, Alexandria, Egypt IT Support | July 2024 – Present

• Administer and secure windows server environment (2012-2019) to ensure business continuity.

• Manage Active Directory and Group Policy, enforcing access control and security policies across the office.

• Configure, monitor, and troubleshoot FortiGate and DrayTek routers, including site-to-site VPN connection between branches.

• Provide remote IT Support for staff and consultants in both Egypt and Kuwait offices, ensuring smooth operations across locations.

• Deliver end-user support for legal consultants and staff, covering Microsoft 365, hardware, and software issues.

• Implement and manage remote control solutions to monitor and support employee devices efficiently.

• Maintain biometric (fingerprint) attendance systems to ensure accurate time tracking.

• Oversee and support CCTV surveillance systems to strengthen office security.

• Diagnose and resolve network infrastructure issues involving DHCP, DNS, and connectivity.

Zamzam hospital - Alexandria, Egypt IT Support | Aug 2024 – July 2025

• Managed and maintained Windows Server environments (2012/2016/2019).

• Administered Active Directory and Group Policy for hospital departments.

• Installed and configured computers and printers for medical staff.

• Provided technical support for Office 365, hardware, and software issues.

• Maintained fingerprint attendance systems for staff tracking.

• Handled surveillance camera systems to ensure facility security.

• Diagnosed and resolved network issues using DHCP and DNS.

Agamy higher Institute of administrative sciences Jan 2024 - August 2024 IT Support | Jan 2024 – Aug 2024

• Maintained computer labs and classroom IT infrastructure.

• Created and managed user accounts for students and staff via Active Directory.

• Applied Group Policy settings to enforce system usage rules.

• Provided technical support during training sessions and lectures.

• Configured and monitored internal network using DHCP and DNS.

• Maintained surveillance systems and attendance tracking tools.

• Performed daily server checks and ensured system stability.

Alexandria University — Bachelor of Commerce (2018 – 2022)

Major: Management Information Systems | Grade: Good (78.83%)