Highly experienced individual with more than 10th years solid practical in technical support, diagnose, troubleshoot, manage and resolve technical issues of desktop, servers, network (LAN) and peripherals in terms (hardware and software systems), provide assistance to end user's. Seeking a secure position to utilize my skills and abilities and achieve professional growth while being resourceful, innovative and flexible in order to add valuable efforts. To obtain a position with a leading IT company to learn more skills and experiences. Ready to join immediately while being nominated for the position.

• ▪ Knowledge Retention.

  ▪ A sense of responsibility and management Follow-up and information.

  ▪ Effective Communication Skil

  ▪ Work as one team.

  ▪ Calm under pressure.

  ▪ The ability to devise solutions.

- Networking and Technical Support Officer, IBRAHIM MUFREH TRANSPORT EST -KSA Aug 2022 - 2025

Duties:

▪ Manage, monitoring and Support Desktop, server, Network and peripherals.

▪ Diagnose, troubleshoot systems and networks, software and hardware issue.

▪ Install, upgrade, configure and troubleshoot hardware and software systems.

▪ Remoted troubleshooting techniques.

▪ Respond to technical issue calls from users and resolve.

▪ provide technical assistance to users.

▪ record technical issues and solutions in logs.

- SELF-EMPLOYMENT IN THE FIELD OF SERVERS, NETWORKING DEVICES, CCTV AND INTERCOMS -SUD, 15 Dec 2020-15 Aug 2022.

- NETWORK OPERATOR & TECHNICAL SUPPORT, DAMS IMPLEMENTATION UNIT – SUD, Mar 2007- Dec 2020

Duties:

Operating and monitoring servers, installing and maintaining networks, maintaining computers and accessories, providing technical support to employees and customers.

Operating and monitor the following servers:

• Domain Controller Server (DC) , Database Server (DB) , File Server

▪ Operate and monitor the following networking devices:

• Cisco Routers & Cisco Switches.

▪ Maintenance of the following devices and installation of their programs:

• PC & Laptops & Printers & Scanners & IP Phone.

- IT HELPDESK, ABM MEDIA PRODUCTION CO., LTD -SUD, Dec 2005-15th Feb 2007

Duties:

▪ Respond to customer queries and complaints and Follow-up with them on a regular basis.

▪ Diagnose, troubleshoot technical issues by obtaining required information from the customer over phone or email.

▪ Direct unresolved issues to the next level of support personnel

▪ Record events and problems issues related to customer complaints and their resolution in logs.

▪ Follow-up and update customer status and information.

▪ Pass on any feedback or suggestions by customers to the appropriate internal team.

- Open University of Sudan, Honor degree of Bachelor (IT & Computer Science ).

- University of Gezira, College of Mathematical and Computer Sciences, Diploma (Computer Science).