I am an IT Support Specialist with expertise in network design, system administration, and technical troubleshooting. I have a strong background in configuring, managing, and securing IT infrastructure, backed by certifications in CCNA, CCNP, and MCSA.

Throughout my career, I have worked on deploying and maintaining network environments, configuring firewalls (FortiGate), and setting up VoIP systems (Grandstream, Fanvil). I have hands-on experience in Active Directory administration, VLAN configuration, network security, and system optimization.

In my current role, I manage internal networks, servers, and security systems, ensuring smooth operations for client companies. I have successfully implemented Group Policy configurations, printer setups, and network segmentation to enhance efficiency and security.

I am passionate about solving technical challenges, improving IT operations, and leveraging technology to drive business success. Always eager to learn and adapt, I aim to contribute to a dynamic team that values innovation and continuous improvement in IT solutions.

• Network: Proficient in designing

• configuring
• and

  troubleshooting LAN/WAN networks.

  Routing & Switching: Expertise in configuring routers and

  switches.

  System Administration: Skilled in managing and maintaining

  Windows Server environments.

  Firewall Management: Experience in configuring and

  managing FortiGate Firewalls.

  VLAN & VoIP: Configured VLANs and telephony systems.

  Technical Support: Strong ability to diagnose and resolve

  hardware

• software
• and network issues efficiently.

  Team Collaboration: Effective communicator with a proven

  ability to work with diverse teams.

 CCNA,MCSA,CCNP from Helper for network

 IT Helpdesk | Ceramic Art, 6th of October City | January 2024 – August 2024

 -Provide technical support and troubleshooting for hardware, software, and network issues.

-Assist employees with IT-related inquiries and problems, ensuring minimal downtime.

-Maintain and update IT systems to ensure optimal performance and security.

-Manage user accounts, permissions, and access rights in various systems.

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 IT Support Specialist | Afaaq IT Solutions (Outsource IT Services) | September 2024 – Present

-Designed and implemented internal company networks, including servers, switches, and access points for client companies

-Configured and managed security systems using FortiGate Firewall

-Set up printers on the network and enabled Share & Scan functionalities for seamless access

-Applied and managed user control policies through Group Policy and managed user permissions

-Installed and configured internal telephony systems (Grandstream, Fanvil) and established VLANs to segregate data and communications

-Provided technical support to resolve daily technical issues and ensured smooth operations for employees in client companies

-Performed regular maintenance, analyzed issues, and proposed technical solutions to enhance performance for external clients

Bachelor of Computer Science from Modern Academy, Maadi for (2022) - Grade (Good)