Focused IT Technical Support AND  delivers consistent and professional work for every assignment. Offers 15 years in  industry environments and top-notch abilities in Network and troubleshooting.

 Seeking A full Time Job As Instructor (Computer learning in all fields).

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  • IT Procurement.
  • Help Desk Management.
  • Technical support scheduling.
  • Team Collaboration.
  • Team Development.
  • Technical Troubleshooting.
  • Training IT Courses.

• MCP Microsoft Certificated Professional


• MCAD Microsoft Certificated Application Developer


• MCSD Microsoft Certificated Solution Developer


• Dale Carnegie Training Certificate


• BerlitzEnglish Certificate


• Synergy professional center, Software Development &Programming tools, 11/2005, 09/2006


• Berlitz, Four levels spoken and Written American English


• Berlitz, English in Report Writing and English Presentation Skills


• Dale Carnegie Center, Soft skills


• Chance center computer Training, ICDL-instructor, 01/2007, 03/2007


• Breek project, Microsoft training, 01/2007, 03/2007.


• CCNA As self Study AND MCSA

• Install, maintain, and secure computer network systems.


•  Use network security detection tools to identify vulnerabilities and intrusions on all network assets.


• They also install firewalls and anti-virus solutions to manage and ensure the organization's security solution.


•  collaborate with a team of network engineers to design, implement, and establish network infrastructure.


•  Manage all networks, both LAN and WAN,VLAN and serve as a primary contact for network-related issues.


• Implemented stringent data security protocols to safeguard assets.


• Trained employees on technology usage, improving overall productivity.


• Scheduled and supervised day-to-day troubleshooting, installations and user access issues.


• Managed IT department operations and ensured high-quality service delivery.


• Oversaw software and hardware installations, upgrades, and maintenance.


• Performed troubleshooting and diagnosis of software, system and network issues and identified resolutions.


• Established disaster recovery plans to minimize potential downtime in case of emergencies.


• Developed and implemented IT policies, procedures, and best practices.


• Switch Management Creation.


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  IT Support  enginner | Chance Company                                                       Alexandria, Egypt | March 2006 – July 2007

  
  


• Concurred with staff to address and resolve complex issues.


• Informed programmers regarding errors and assisted in finding solutions to modify programs.


• Resolved most calls with first contact and escalated remaining calls to appropriate personnel for swift handling.


• Recorded customer issues on database to streamline process and fastrack resolutions.


• Trained new Technical Support Representatives on company policies, procedures, and tools.


• Analyzed trends in customer issues and recommended improvements to management.


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  IT Trainer | Military  Center                                                                              Alexandria, Egypt | March 2006 – June 2017

  
  


• Created external content training customers in products and articulating value-added benefits.


• Assisted with creation of certification programs to validate employees' skills in specific technical areas.


• Developed training materials for technical courses, including presentations, manuals, and hands-on activities.


• Identified creative ways to support technical teams through onboarding and beyond.


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  Phrarco Corpraation  For medical                                                                               October 2010-Till Now

  
  


• Install, maintain, and secure computer network systems.


•  Use network security detection tools to identify vulnerabilities and intrusions on all network assets.


• They also install firewalls and anti-virus solutions to manage and ensure the organization's security solution.


•  collaborate with a team of network engineers to design, implement, and establish network infrastructure.


•  Manage all networks, both LAN and WAN,VLAN and serve as a primary contact for network-related issues.


• Implemented stringent data security protocols to safeguard assets.


• Trained employees on technology usage, improving overall productivity.


• Scheduled and supervised day-to-day troubleshooting, installations and user access issues.


• Managed IT department operations and ensured high-quality service delivery

          *  Good, B. Agriculture Enginering, January 2004.

          * Good, Diploma  Microsoft programing and Maintaining Database, January 2006

          * help study CCNA ,MCSA