Experienced IT professional with 3+ years of expertise in network administration, system integration, cybersecurity, and technical support. Demonstrated ability to implement effective IT solutions, optimize system performance, and provide reliable technical support. Focused on aligning technology with organizational objectives to ensure smooth and efficient operations.

• • Technical Support Fundamentals

    • Troubleshooting
    • Basic Hardware/Software Support
    • Binary Understanding

    CompTIA A+

    • Hardware Installation/Support
    • OS Management (Windows
    • macOS
    • Linux)
    • Networking Basics
    • Mobile Device Support

    Computer Network Fundamentals

    • Network Architecture & Protocols
    • IP Addressing & Subnetting
    • DNS Management
    • Basic Network Troubleshooting

    Implementation of Computer Network Fundamentals

    • Network Device Configuration
    • IP Addressing & Network Security
    • Network Testing & Monitoring

    CCNA

    • Routing & Switching
    • Network Security & VLANs
    • IP Routing Protocols

    MCSE

    • Microsoft Server Administration
    • Active Directory & Group Policies
    • Virtualization & Security

    Linux

    • Linux System Administration
    • File Systems & User Management
    • Troubleshooting & Optimization
    • Bash Scripting & Automation

Network and Information Security (NIS), NTI

04/2023 – 05/2023

Operating Systems Administration (OSA), NTI

03/2023 – 04/2023

CCNAv7 (Cisco Certified Network Associate), NTI

01/2023 – 02/2023

Application Support Engineer, E-Finance

• Provided technical support and troubleshooting for Egypt's E-Invoice, E-Receipt, and ETA Portal

• Diagnosed and resolved API integration issues, system errors, and network connectivity problems

06/2023 – 01/2024Smart Village, Giza

• Collaborated with developers and IT teams to improve system performance and user experience.

Network Intern, BARQ Systems

• Hands-on training in Network Fundamentals, JNCIS Security, and JNCIA.

• Configured and troubleshot routing, switching, and security policies across multiple platforms

03/2023 – 04/2023Maadi, Egypt

• Gained practical experience in firewall configurations, VPN setup, and secure network access management

IT Help Desk, ADD Shipping Company

• Installed and maintained hardware, software, and enterprise operating systems

• Provided technical support to 100+ employees, ensuring minimal system downtime

2021 – 2022Tukh, Qalyubya

• Implemented and managed CCTV surveillance systems, DVR configurations, and security protocols

Data Entry, Al-Wafaa Company

• Assisted in digitizing government records for the Digital Egypt project at the Egyptian Ministry of Culture.

• Ensured data accuracy, integrity, and compliance with national digitization standards

2018 – 2021New Capital, Egypt

• Processed and analyzed large volumes of sensitive data with 100% accuracy

Bachelor of Computer Science, Modern Academy

• Graduation Grade: Good

• Graduation Project: Rated Excellent