Experienced IT professional with 4+ years of expertise in network administration, system integration, cybersecurity, and technical support. Demonstrated ability to implement effective IT solutions, optimize system performance, and provide reliable technical support. Focused on aligning technology with organizational objectives to ensure smooth and efficient operations.

• Technical Support Fundamentals

  • Troubleshooting
  • Basic Hardware/Software Support
  • Binary Understanding

  CompTIA A+

  • Hardware Installation/Support
  • OS Management (Windows
  • macOS
  • Linux)
  • Networking Basics
  • Mobile Device Support

  Computer Network Fundamentals

  • Network Architecture & Protocols
  • IP Addressing & Subnetting
  • DNS Management
  • Basic Network Troubleshooting

  Implementation of Computer Network Fundamentals

  • Network Device Configuration
  • IP Addressing & Network Security
  • Network Testing & Monitoring

  CCNA

  • Routing & Switching
  • Network Security & VLANs
  • IP Routing Protocols

  MCSE

  • Microsoft Server Administration
  • Active Directory & Group Policies
  • Virtualization & Security

  Linux

  • Linux System Administration
  • File Systems & User Management
  • Troubleshooting & Optimization
  • Bash Scripting & Automation

Technical Support Fundamentals

CCNA

CompTIA A+ (Core 1 & Core 2)

Implementation of Computer Network Fundamentals

Computer Network Fundamentals

Linux

MCSE

Sophos Firewall

NSE4 (FortiGate Firewall)

Stella – Sidi Abd EL-Rahman Resort IT Specialist

• 1- User Support: Assist students and educators with login issues and platform usage.


• 2- System Monitoring: Ensure the stability and performance of e-learning systems.


• 3- Training and Documentation: Provide training and create user guides for troubleshooting.


• 4- Network Support: Resolve internet connectivity issues during classes or exams.


• 5- Virtual Classroom Setup: Configure and troubleshoot tools such as Zoom and Microsoft Teams.


• 6- Ticket Management: Log and track issues using a ticketing system.


• 7- Device Maintenance: Support devices such as smart boards and projectors.


• 8- Process Improvement: Collect user feedback to enhance helpdesk performance.


• 9- Emergency Response: Quickly resolve critical incidents such as system downtime.

Al-Ahram Plastic Group IT Specialist

• 1- System Administration: Manage servers, storage, and ensure system reliability.


• 2- Network Management: Maintain and troubleshoot wired and wireless networks.


• 3- Hardware Maintenance: Install and maintain computers, printers, and industrial hardware.


• 4- ERP Support: Support and troubleshoot ERP systems for inventory and production.


• 5- Information Technology Support: Resolve employee hardware, software, and network issues.


• 6- Equipment Integration: Integrate new machinery with Information Technology infrastructure.


• 7- Monitoring: Track system performance and create reports.


• 8- Vendor Management: Manage Information Technology vendors and negotiate contracts.


• 9- Compliance: Ensure Information Technology systems comply with regulatory standards.


• 10- Project Management: Plan and execute Information Technology projects aligned with manufacturing goals.

Askyadoc IT Helpdesk

• 1- User Support: Assist students and educators with login issues and platform usage.


• 2- System Monitoring: Ensure the stability and performance of e-learning systems.


• 3- Training and Documentation: Provide training and create user guides for troubleshooting.


• 4- Network Support: Resolve internet connectivity issues during classes or exams.


• 5- Virtual Classroom Setup: Configure and troubleshoot tools such as Zoom and Microsoft Teams.


• 6- Ticket Management: Log and track issues using a ticketing system.


• 7- Device Maintenance: Support devices such as smart boards and projectors.


• 8- Process Improvement: Collect user feedback to enhance helpdesk performance.


• 9- Emergency Response: Quickly resolve critical incidents such as system downtime.

Bachelor's degree in Computer Science

Modern Academy