IT Service Desk Specialist
IT Service Desk Specialist
IT Service Desk Specialist
Abu Dhabi, UAE
12-month extendable contract.
A leading technology company in the UAE is seeking a passionate and experienced Service Desk Analyst to support digital transformation initiatives. Suppose you have a strong IT background and enjoy solving technical issues while delivering exceptional customer service. In that case, this is your chance to be part of cutting-edge cloud and AI innovation.
???? What You’ll Do:
✔ Be the first point of contact for IT support – phone, email, ticketing system
✔ Troubleshoot hardware, software & network issues
✔ Provide remote assistance to clients using support tools
✔ Escalate complex problems to L2/L3 support when needed
✔ Maintain detailed documentation in service management tools
✔ Collaborate with internal teams to enhance service quality
✔ Ensure timely updates and communication with clients
???? What You Bring:
✅ Fluent Arabic language skills (a must)
✅ 2+ years of experience in IT support/service desk
✅ Bachelor’s in Computer Science, IT, or a related field
✅ Solid understanding of IT infrastructure, cloud, and cybersecurity
✅ Strong communication and problem-solving skills
✅ Ability to multitask in a fast-paced environment
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