L1/L2 Support Engineer – LAN, WAN & Desktop Support

Job Title: L1/L2 Support Engineer – LAN, WAN & Desktop Support

Locations:

Saudi Arabia: 7 Positions

Dubai: 15 Positions

Job Type: [Contract / Full-Time – as applicable]

Key Responsibilities:

- Provide L1/L2 support for LAN/WAN infrastructure and desktop environments

- Troubleshoot network connectivity issues (wired and wireless)

- Install, configure, and maintain hardware (PCs, printers, routers, switches)

- Handle OS-level troubleshooting (Windows, basic Linux if required)

- Provide technical support to end-users (remotely and onsite)

- Monitor and escalate issues as per defined SLAs

- Coordinate with vendors or senior teams for unresolved issues

- Maintain proper documentation of support activities and configurations

Requirements:

- 1–3 years (L1) or 3–5 years (L2) of relevant experience

- Strong understanding of LAN/WAN concepts and troubleshooting

- Experience with desktop support, including hardware and OS issues

- Familiarity with ITIL processes and ticketing systems

- Good communication and customer service skills

- Certifications like CompTIA A+, N+, CCNA are a plus

- Must be available to work onsite in Saudi Arabia or Dubai, as assigned

???? Share your CV at jasimabrar79@gmail.com