IT Service Desk Engineer

Title - "IT Service Desk Engineer"

Location - Dubai -onsite

Duration - 6+ months of contract (Extendable)

Required Experience

6+ years of previous technical IT work experience with System Administration, Networking, or IT Support roles.

Previous experience with supporting technical engineering or geoscience applications is preferred.

Required Competencies

Advanced Knowledge of Windows operating systems.

Knowledge of business applications, including but not limited to Microsoft Office Application Suite, Adobe, and AutoCAD

Operating System Deployment / Upgrade project experience

Desktop and Laptop imaging

Experience in a busy technical support environment

Knowledge of Active Directory and Systems

Disciplined troubleshooting skills

Strong teamwork

Ability to always follow up on problems with customers to completion

Excellent spoken and written English communication skills

Proactive customer service attitude

SCCM and other Microsoft Technologies:

Creating users through the domain controller/ remotely.

Active Directory.

DNS.

Configure DNS for the user.

DSCP

Reserving an IP address.

Group policy.

Emails: creating new users.

Configure Outlook for the new user.

(Exchange Question)

is pop in IMAP.

Cache mode in Outlook. Knows how to disable and enable in Outlook.

Address book.

User management

Emails

supporting VPN.

Experience in Multifactor Authentication Solutions.

Process of building new computers.

Laptops and desktops.

Windows update ex Windows XP to Windows 7 or 7 to win 10.

Configuration of the proxy server.

Solving the print server issue

managing inventory

AutoCAD or any other application

Interested candidates, send me your CV to kirthika.r@lancesoft.com