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IT Infrastructure

Manager-IT Infrastructure within the IT Department - Dubai

 

The successful candidate will be responsible for ensuring that the underlying network, server, and storage infrastructure and its associated technology operate efficiently, perform as per the agreed objective, and ensure the expected quality and standards of IT Operations service delivery.

 

To proactively support and strategically manage the ICT environment, including networks, servers, storage and operating systems.

• Ensure delivery of service from the IT Operations team and the Infrastructure team meets quality and standards.

• Ensure adequate support is provided during IT and business project initiatives.

• To meet and retain compliance with relevant standards agreed with concerned departments.

• Adopt and implement the best and affordable technology in ICT infrastructure to support and strengthen business requirements.

• To capacity plan in line with upcoming business requirements.

• Ensure adequate controls are applied in Infrastructure activities and operations activities.

• Ensure the implementation of IT security across the bank’s sites and ensure it is as per defined baselines from relevant departments.

• Monitor infrastructure services and take proactive/reactive steps to avoid banking service interruptions.

• Ensure incidents are managed effectively with minimum impact and reported with a root cause analysis.

• Take part while developing effective DRP plans by the concerned department.

• Ensure successful implementation, maintenance and compliance of the defined IT policies and procedures.

• Ensure adequate technical/non-technical training is provided to team members

• Ensure KPIS are set and monitored regularly; leave plans are planned without impacting delivery of service, and yearly performance reports are prepared.

 

Position Type: Permanent - Full time (Dubai). Interested candidates can email their CVS to: nora.alsaba@almasraf.ae, citing “IT Infrastructure” in the subject line