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IT Specialist

Tiba Manzalawi Group is seeking an IT Specialist to join our team.

 

Job Description:

 

Responsibilities include:

 

- Follow-up with employees following troubleshooting to ensure the complete restoration of IT system functionality and user satisfaction.

- Install, configure, and update hardware and software components based on organizational requirements.

- Prioritize and manage multiple open technical issues simultaneously, ensuring timely resolution.

- Maintain detailed records of problems and solutions to support continuous improvement and knowledge sharing.

- Create and update technical documentation and service catalogs for software installations, hardware configurations, and issue resolution procedures.

- Track and manage IT hardware inventory, ensuring availability and proper allocation.

- Diagnose and resolve network-related issues, including LAN, WLAN, CCTV, and IP telephony systems.

- Administer and support both active and passive networking components, including switches and structured cabling.

- Work with virtualization platforms such as VMware ESXi, vCenter, and Microsoft Hyper-V.

- Possess working knowledge of backup solutions, particularly Veeam Backup & Replication.

- Be familiar with monitoring tools like Net Monitor, ManageEngine, and Desktop Central for system performance and asset management.

 

Job Requirements:

 

- Bachelor’s degree in Information Technology, Computer Science, or a related field.

- 2-4 years of hands-on experience in IT support, including help desk operations, network administration, and hardware troubleshooting.

Technical Proficiency:

- Proficient in Windows Server environments (MCSA certified) and computer networking (CCNA certified or equivalent).

- Skilled in managing and supporting Office 365, Kaspersky Antivirus, FortiGate Firewalls, VMware ESXi, and Microsoft Hyper-V platforms.

 

Communication and Interpersonal Skills:

- Excellent communication and interpersonal skills, with a proven ability to troubleshoot and resolve issues remotely (via phone) and on-site.

- Strong command of English, both written and verbal.

 

Application:

Please submit your curriculum vitae to (recruiting@tiba-group.com) by mentioning the job title.