IT specialist

We are hiring IT specialist to join our team!!

Job Responsibilities:

- Monitor all live services/servers through the monitoring tools like (PRTG and the notifications services).

- Generate the daily required reports via the CRM applications.

- Following up on open tickets till closure.

- Provide customers with all required information through CRM/CMS systems.

To provide support for users in the operation.

- Be involved in Incident, Problem, and Service Request.

- In the case of Problem Management, report/escalate the problem to Service Desk Manager or service desk supervisor.

- Refer more complex problems to problem managers and senior level.

- Clarify tickets logged with requesters and communicate about resolution progress.

- Communicate with the user community to provide the status of open problems and the changes associated with new solutions

- Escalate issues or outages to the dedicated teams.

Job Requirements:

- Required university degree in IT-related field.

-Minimum 2 years of experience.

- General knowledge of IT infrastructure

- ITIL qualification is preferable

- Very good in English (read/write)

- Excellent communication skills

- Oracle DB and web services background

If you are interested or know anyone who might be interested, kindly send your CV at amira.sadek@athear.com, Mention the job tittle in the subject