Operation Engineer

الوظيفة Operation Engineer

الأفضلية لساكني منطقة الهرم وما هو أقرب

العمل في طريق المريوطية سقارة

الراتب يحدد بعد المقابلة ومرتبط بالخبرة

الخبرة المطلوبة من4 ل6 سنين.

يتم الارسال علي :ops@kandeel.org

Core Technical Skills

1. Microsoft & Directory Services

Active Directory Administration, including:

• Domain Controllers (DC, ADC, RODC)

• DNS, DHCP

• Sites and Services

Azure Active Directory (Entra ID)

Group Policy Objects (GPO) – Expert level

File Server Management, including Distributed File System (DFS)

Terminal Services (Remote Desktop Services)

Print Server Services and auditing PRo

2. IT Infrastructure & Systems Management

Strong knowledge of Privileged Access Management (PAM) and handling of privileged user accounts

Proficient in managing Notifications Center technologies

Familiar with infrastructure components and enterprise-level IT architecture

Basics Info Of VLans

3. Ticketing Systems & Service Management

In-depth experience with enterprise IT ticketing systems ( ManageEngine, ZohoDesk)

Skilled in configuring and customizing workflows to align with ITIL best practices

Strong understanding of SLA/OLA definitions, escalation procedures, automation rules, and permission models

Integrated ticketing platforms with Active Directory, email services, and notification systems

Ability to extract and analyze metrics to improve incident, request, and problem management performance

Contributed to reducing resolution times, enhancing service quality, and optimizing the end-user experience

Familiar with self-service portals and multi-channel support (email, web, chat)

4. Communication & VOIP Technologies

Hands-on experience with VOIP systems, especially Grandstream devices and configurations

Strong knowledge of Call Center workflows, including queue management, agent roles, and reporting tools

Additional Strengths

Strong problem-solving and analytical skills

Ability to work cross-functionally with support, infrastructure, and operations teams

Focused on continuous improvement, security, and IT service excellence