Helpdesk

Respond to requests for technical assistance in person, via phone, electronically to diagnose and resolve technical & hardware issues

· Administer users’ machines remotely using SCCM.

· Deploy users’ OS using MDT and WDS, run daily reports to set the action plan needed to fix any alerts or problems on user’s machines.

· Use Kaspersky and WSUS console to check windows and antivirus updates status on users’ machine and push updates if needed.

· Administer help desk software “Manage Engine, SCCM, MDT, WSUS, WDS, etc.”

· Recommend active directory group policies needed to control user’s behavior to enhance the overall machines performance.

· Visit Users’ locations “HQ or Remote Locations” for any technical assistance, hardware installations or opening new locations.

· Log all help desk interactions and prepare activity reports for resolved and closed tickets

· Track and route problems, requests and document resolutions