IT Support Engineer

Salary: Unknown Country: United Arab Emirates E-Mail: sales@arntech.uk Phone: 0000 Date: 10-04-2025 19:14

Immediate Requirement*

*Job Title: IT Support Engineer (L1)*

*Position: Junior*

Job Title: IT Support Engineer (L1)

Location: Dubai

Reports To: IT Manager / Service Delivery Manager

Job Purpose:

Provide L1 IT support, ensuring smooth operation of IT infrastructure, including servers, networks, security, and endpoints, while meeting SLAs and maintaining high user satisfaction.

Key Responsibilities:

Infrastructure & Network:

• Manage Windows Servers (2016–2022), Ubuntu, and RHEL systems.

• Support firewalls (Fortinet, SonicWall), switches, VLANs, and storage (StorageCraft).

• Maintain IP PABX, CCTV, and printers.

Email & User Management:

• Administer Microsoft 365 and Google Workspace.

• Support Active Directory, DNS, DHCP, VPN, and remote access.

Virtualisation & Tools:

• Manage VMware and Hyper-V environments.

• Use ITSM tools (ConnectWise, SCCM) for ticketing and patching.

Endpoint Support:

• Troubleshoot desktops, laptops, mobile devices, and OS (Windows 10/11, Ubuntu, RHEL).

Performance & Security:

• Monitor infrastructure health, apply patches, and enforce security best practices.

Database & Procurement:

• Oversee database backups and access controls.

• Manage hardware procurement and IT asset inventory.

Compliance & Reporting:

• Ensure SLA adherence, prepare reports, and maintain documentation.

Key Skills:

Technical:

• Expertise in Windows Server, networking (DNS, DHCP, TCP/IP), firewalls, VLANs, MS 365, Google Workspace, virtualisation (VMware, Hyper-V), and databases.

Soft Skills:

• Strong problem-solving, communication, and organisational abilities.

Qualifications:

• Bachelor’s in IT or related field.

• Certifications (CCNA, MCSA, VMware, ITIL

: Dubai