Service Desk Technician
Service Desk Technician
User Management:** Onboard and offboard users, including account creation and deletion in Active Directory and Office 365.
- **Group Access Control:** Manage user access to distribution and security groups in both Active Directory and Office 365.
- **Shared Resource Configuration:** Configure shared mailboxes, calendar permissions, and email forwarding in Office 365.
- **Password Management:** Perform password resets in both Active Directory and Office 365.
- **SharePoint Permissions:** Edit SharePoint permissions.
- **Multi-Factor Authentication (MFA) Implementation:** Enable and enforce MFA in Office 365.
- **Group Policy Management:** Review and modify Group Policy (GPO) settings.
- **Network and Hardware Troubleshooting:** Diagnose and resolve network, internet, and hardware issues.
- **IT Ticketing Management:** Log and track support tickets in IT ticketing systems.
- **Remote Monitoring and Management (RMM) Proficiency:** Navigate RMM platforms.
- **Phone-Based Support:** Provide phone-based support to end users.
- **Experience Requirements:** 2+ years of experience in a Service Desk or IT Support role.
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