Technical Support Specialist

Providing Technical Support to Users:

Receiving and processing technical support requests from government agency employees.

Diagnosing and resolving technical issues related to the systems and applications in use.

Providing training and guidance to users to ensure optimal system utilization.

System Management and Maintenance:

Monitoring and maintaining large systems to ensure their efficient and effective operation.

Installing and updating necessary software and applications.

Performing regular data backups and ensuring the integrity of stored data.

Performance and Security Monitoring:

Monitoring system performance and detecting potential issues before they occur.

Implementing security policies and procedures to protect sensitive data.

Addressing any security threats and resolving them promptly.

Collaboration with Other Teams:

Working alongside software development and infrastructure teams to resolve complex issues.

Providing regular reports to management on system performance and technical issues resolved.

Qualifications:

Bachelor's degree in Computer Engineering, Information Technology, or a related field.

At least 3 years of experience in technical support, with a focus on large government systems.

Advanced knowledge of Windows and Linux operating systems.

Strong problem-solving and analytical skills.

Ability to work under pressure and communicate effectively with different teams