Network Engineer And HelpDesk & Technician

Need For AHS Group Network Engineer And HelpDesk & Technician

Network Engineer

Key Responsibilities:

Configure, monitor, and maintain routers, switches(Ruijie,aruba), and VPNs

Hands-on experience with firewall management and network security(Fortinet & Sophos).

System Management : Install, configure, and maintain Microsoft Windows Server environments, including Active Directory, DNS, and Group Policy.

Virtualization : Manage and support VMware environments, including ESXi servers, vCenter, and VM provisioning.

Proficiency in network protocols (TCP/IP, VLANs, DNS, DHCP).

Have Experience with backup solutions and storages like Synology-Qnap

Monitoring, troubleshooting, and optimizing network performance.

Managing network systems, traffic/error reporting, and service notifications.

Documenting network design changes and maintaining cabling infrastructure.

Supporting OCI Data Center operations and maintaining configuration backups.

Supervising technicians and configuring IP phones according to Fiberme Voice Gateway

Experience as a Network Engineer, IT Administrator, or similar role.

Requirements

Education : Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience : 4+ years of experience in system administration & Network Engineering

HelpDesk & Technician

Key Responsibilities:

Respond to IT support tickets, calls, and emails, resolving technical issues.

Walk customers step-by-step through the problem-solving process

Testing and configuring software and maintain and repair hardware and peripheral devices

Designing and installing well-functioning computer networks, connections and cabling

Performing troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network

Diagnose and troubleshoot hardware, software, and network problems.

Provide remote assistance via screen-sharing tools and chat support.

Install, configure, and update operating systems and applications.

Maintain IT documentation, including troubleshooting guides and FAQs.

Escalate complex issues to senior IT teams when necessary

Requirements

Education: Bachelor's degree in Information Technology, Computer Science, or a related field.

Experience: 2-4 years in IT infrastructure support or a related role.

If You see you are a match DM me and send your C.V at hr@ahs-group.net

Note. Job located in Egypt-Cairo need residents from Cairo or Giza