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Bilingual Service Desk Operator (English & Arabic)

We're Hiring: Bilingual Service Desk Operator (English & Arabic) ????????

We’re looking for a Service Desk Operator to join our team in Qatar! If you have a passion for IT support and can communicate fluently in English and Arabic, we want to hear from you.

 

???? Location: Qatar

 ???? Experience: 2-3 years in IT service desk support

 ???? Education: Bachelor's in Computer Science, Information Systems, or related field

 ???? Language: Must be bilingual (English & Arabic)

 

Key Responsibilities:

✅ Provide first-level IT support via phone and email

 ✅ Monitor and manage support tickets, ensuring timely resolution or escalation

 ✅ Maintain IT service management logs and create knowledge base documentation

 ✅ Assist in remote troubleshooting and user support for workplace services

 

Technical Skills:

✔️ IT Support & Troubleshooting – First-level technical support via phone, email, and remote tools

 ✔️ Microsoft Technologies – Hands-on experience with Windows OS, Microsoft Office Suite, Active Directory, Exchange, Azure, and O365 administration

 ✔️ IT Service Management (ITSM) – Knowledge of ITSM principles and experience with ITSM tools (e.g., HP/Microfocus Service Manager)

 ✔️ IT Security – Understanding of fundamental IT security principles

 ✔️ Remote Support & Workplace Services – Supporting users with software, hardware, and network troubleshooting

 ✔️ Basic Networking – Familiarity with CISCO IPT, VPN services, and network troubleshooting

 ✔️ Endpoint Management – Preferred experience with SCCM, Intune, BitLocker, and endpoint security

 

Soft Skills:

✔️ Bilingual Communication – Fluent in English & Arabic (verbal and written)

 ✔️ Problem-Solving & Analytical Thinking – Ability to diagnose and resolve IT issues efficiently

 ✔️ Customer Service Orientation – Strong focus on providing excellent user experience

 ✔️ Attention to Detail – Ability to document incidents, requests, and resolutions accurately

 ✔️ Collaboration & Teamwork – Working with internal IT teams and end users to ensure smooth service delivery

 

Preferred Certifications (Not Mandatory but a Plus!):

???? Microsoft Certifications – MCITP, MCTS, Microsoft

 

If you're ready to be part of a dynamic IT team, apply now! ????