📋 Copy Link

Senior IT Support Specialist

We are seeking a Senior IT Support Specialist (End-User Support) to provide advanced technical assistance to employees, ensuring smooth operation of IT systems and applications. The ideal candidate will have strong troubleshooting skills, excellent communication, and a customer-focused mindset to support hardware, software, and network issues.

Key Responsibilities:

End-User Support & Troubleshooting:

• Provide Level 2 & 3 support for desktops, laptops, mobile devices, printers, and other peripherals.

• Diagnose and resolve hardware and software issues for Windows, macOS, and mobile devices.

• Support pop and Imap Email, and enterprise applications.

• Assist users with network connectivity.

• Manage user accounts and permissions in Active Directory.

Incident Management & Documentation:

• Handle IT support tickets, ensuring timely resolution and escalation when necessary.

• Document troubleshooting steps, resolutions, and IT knowledge base articles.

• Analyze recurring issues and recommend long-term solutions.

System & Security Administration:

• Enforce IT security policies, including password management and access controls.

• Support endpoint security solutions (antivirus, encryption, patch management).

• Assist in software deployments, updates, and asset management.

Collaboration & Training:

• Work closely with other IT teams to improve system performance and reliability.

• Support IT projects, including new system rollouts and office relocations.

Requirements:

Technical Skills:

• Proficiency in Windows 10/11, macOS, and basic Linux troubleshooting.

• Experience with Active Directory.

• Knowledge of networking basics (IP addressing, DHCP, DNS, Wi-Fi troubleshooting).

• Familiarity with ticketing systems (ServiceDesk Plus.).

Soft Skills:

• Excellent problem-solving and analytical skills.

• Strong verbal and written communication abilities.

• Ability to handle multiple tasks and prioritize effectively.

• Customer service-oriented with a proactive approach.

Qualifications:

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).

• 2+ years of experience in IT support, with a focus on end-user support.

• Relevant certifications (CompTIA A+, ITIL, Microsoft, or similar) are a plus.

If you are a skilled IT support professional with a passion for helping users and solving technical challenges, we invite you to apply!