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IT Specialist

Private Hospital in El mohandssin 

We are seeking to hire an “IT Specialist”

 

Job Overview:

We are seeking to hire a Technical Support Specialist to provide exceptional IT support to end users, acting as the primary point of contact between users and the IT department. The role involves handling emergency and non-emergency support requests, ensuring timely resolution, and providing clear communication throughout the process. This position requires strong technical expertise, attention to detail, and the ability to coordinate effectively with cross-functional teams.

 

Key Responsibilities:

1. Receive and respond to end user calls for technical assistance.

2. Log and track end user calls and requests through the company’s internal ticketing system.

3. Provide first-level support and troubleshooting for a wide range of technical issues.

4. Coordinate and collaborate with operational teams to resolve technical issues.

5. Identify and address potential issues or outages promptly.

6. Follow up with users and technical teams until issues are resolved to ensure customer satisfaction.

7. Maintain comprehensive documentation of service desk processes, procedures, and user interactions.

 8. Alert management to high priority or critical issues requiring attention.

9. Create and maintain service tickets and problem logs for technical support staff.

 

Job Requirements:

1. University degree

2. 1 - 2 years of experience providing end-user support.

3. Ability to work flexible hours, including extended shifts.

4. Good command of English (written and spoken).

5. Familiarity with key technical systems including: desktop operating systems,

Active Directory, MS SCCM, MS Exchange Console, print servers, and AV controllers

6. Basic knowledge of network systems and principles

7. Familiarity with various software applications and basic computer hardware

8. Strong customer service skills, especially in a financial services environment.

9. Ability to actively listen and understand customer issues, and provide solutions in a clear and professional manner.

 

You can apply by emailing your updated CV to recruitment@adamhospital.com