IT_Help_Desk_Specialist

MAKASEB is looking for #IT_Help_Desk_Specialist

???? Location: El-Sheikh Zayed

Key Responsibilities:

????User Support & Issue Resolution

????Ticket Management

????Technical Trouble Shooting

????User Account Management

????Installation & Configuration

????Documentation & Knowledge Base

????Customer Service & Communication

Qualifications:

????Proficiency with common operating systems (Windows, macOS, Linux), Microsoft Office Suite and Google Workspace.

????Knowledge of basic networking principles, including TCP/IP, DNS, DHCP, and VPN.

????Understanding of security best practices for protecting users’ data.

????Experience with ticketing systems (e.g.,Zammad, Zendesk, ServiceNow, JIRA Service Desk).

Benefits:

????5 working days (Sunday - Thursday), 2 days off (Friday & Saturday)

????Social & Medical Insurance

????Learning & Development Plan

????Discount on GYM Subscription

If you're Interested, send your updated CV to doha.mohy@makaseb.sa