Technical
The Technical Authority Expert plays a crucial role in technology management, ensuring seamless operations within Managed Services deliveries—especially in the Ericsson Operations Engine.
???? Key Responsibilities:
✅ Assurance Support: Impact analysis, complex change execution, security maintenance, and KPI reporting ????
✅ Incident & Problem Management: Troubleshoot issues, manage incidents, and coordinate suppliers & partners ????️
✅ Customer Experience Management: Enhance customer experience and translate business needs into solutions ????
✅ System Administration: Oversee database maintenance, user access, and application interconnections ????
✅ Service Fulfillment: Standard change management, software updates, and feature implementation ????
✅ Analytics & Automation: Identify automation opportunities and track business benefits ????
✅ Proactive Trend Analysis: Detect & prevent potential failures for efficient operations ⚡
???? Candidate Prerequisites:
???????? Education: Degree in Engineering (Electronics, Computer Science, Telecommunication, or similar)
????️ Experience: 5-10 years in #Telecom Industry, with expertise in #network management & incident resolution
???? Technical Competencies:
???? Strong knowledge of #2G #3G #4G #5G network architecture
???? Understanding of telephony switching, transport networks & voice/data flows
???? Proficiency in KPI troubleshooting & network performance management
???? Experience with multi-vendor telecom equipment & #IMS protocols
☁️ Familiarity with #AI, #ML, and #Cloud technologies
???? Basic scripting knowledge for automation
???? Expertise in mobile core networks, call control & signaling
???? Additional Skills:
???? Ability to predict network failures with trend analysis
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