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IT HelpDesk Engineer

We're Hiring: IT HelpDesk Engineer

Join Amer Al Ghurair Real Estate Development and take the next step in your IT career!

We’re looking for a skilled IT HelpDesk Engineer to provide top-notch support and keep our IT systems running smoothly. If you're passionate about technology and problem-solving, we want to hear from you!

Key Qualifications:

✅ Education: BSc in Computer Science or equivalent.

✅ Certifications (Preferred): CompTIA A+, ITIL Foundation, CCNA, MCSA, Microsoft 365 Certified.

✅ Technical Skills:

Experience with Microsoft 365, Active Directory, networking (TCP/IP, DNS, DHCP, VPN).

2+ years of IT HelpDesk support experience.

Hands-on troubleshooting of hardware, software, and network issues.

Basic cybersecurity knowledge (password policies, phishing prevention).

Understanding of servers, virtualization, networking, routing, and telecom systems.

Proficiency in MS Office & M365.

✅ Soft Skills: Strong communication, problem-solving, and customer service skills.

✅ Languages: Fluent English (Arabic is a plus).

Key Responsibilities:

???? Technical Support & Troubleshooting

Provide first-line support for hardware, software, and network issues.

Diagnose and resolve technical problems via phone, email, or remote access.

Escalate complex issues when needed.

???? User Assistance & Training

Assist with system access, password resets, and software usage.

Educate employees on IT policies, best practices, and security awareness.

???? System & Network Maintenance

Install, configure, and update OS, applications, and IT equipment.

Monitor network performance and connectivity.

Ensure compliance with company security policies.

???? Asset & Account Management

Manage IT inventory (computers, peripherals, software licenses).

Set up and maintain user accounts in Active Directory & email systems.

???? Security & Compliance

Enforce IT security policies, including antivirus updates and system patches.

Assist with data backups and recovery.

???? Collaboration & Continuous Improvement

Work with the IT team to enhance system performance.

Stay updated with new technologies and recommend improvements.

How to Apply

???? Send your resume to Abdalrhman.adel@ameralghurair.com with the subject line “IT HelpDesk Engineer Application”.

???? Amer Al Ghurair Real Estate Development is an equal opportunity employer. We value diversity and foster an inclusive work environment.

???? Grow your career with us and be part of an innovative real estate company! ????