Desk Engineer
Desk Engineer
We are looking for a Help Desk Engineer to #monitor network alarms, manage incidents, and provide initial fault analysis. This role involves technical troubleshooting, coordination with internal teams, and ensuring timely issue resolution within agreed SLAs.
???? Key Responsibilities:
???? Monitor #network alarms across multiple domains.
???? Perform initial fault analysis and escalate issues per the proper escalation matrix.
???? WO/TT Management: Create, assign, update, and follow up on Work Orders (WO) and Trouble Tickets (TT) with Field Maintenance (FM) and Back Office (BO) teams.
???? Change Management: Monitor the impact of changes, approve change execution start times, and track planned end times.
???? Incident Management: Identify incidents, escalate them to the relevant teams, and coordinate with the Incident Manager during critical events.
???? Assist the Team Leader in daily reports and requests.
???? Qualifications & Requirements:
???? Bachelor’s degree in Communication Engineering.
???? Good knowledge of #2G, #3G, #LTE, #IMS, and #EPC network architecture.
???? Strong English skills (spoken & written).
???? Proficiency in Microsoft tools (Excel, Word, Outlook).
âš¡ Ability to work under pressure, adapt to changes, and be a team player.
???? Military service must be postponed or exempted (for male applicants).
???? CCNA certification is a plus.
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