Junior Technical Support Engineer

2 Job Openings – Riyadh, KSA

1. Open Position: Junior Technical Support Engineer

Location: Riyadh (On-site)

Deadline: Aug 31, 2025

Email CV: itjobs@eandenterpriseksa.sa

Responsibilities:

· Handle support tickets & technical inquiries

· Troubleshoot hardware/software/network issues

· Assist in system installation & configuration

· Support IT operations & user onboarding

· Escalate complex issues

· Maintain documentation

Requirements:

· Bachelor’s degree in IT or related field

· Basic knowledge: Windows, macOS, Linux

· Networking basics: TCP/IP, DNS, DHCP

· Communication & problem-solving skills

· Based in Riyadh

· Preferred: CCNA / Azure / AWS certifications

2. Open Position: Senior Technical Support Engineer

Location: Riyadh (On-site)

Deadline: Aug 31, 2025

Email CV: itjobs@eandenterpriseksa.sa

Responsibilities:

· Highest escalation points for technical issues

· Troubleshoot hardware, software, networks & voice platforms

· Lead root cause analysis & issue resolution

· Mentor junior/mid-level engineers

· Collaborate with engineering & QA teams

· Manage deployments, updates & system monitoring

· Maintain documentation & support processes

· Interface with key clients

Requirements:

· 4–6+ years technical support experience

· OS knowledge: Windows, Linux, macOS

· Advanced networking: TCP/IP, DNS, DHCP, VPN, firewalls

· Cloud platforms: Azure, AWS, GCP

· Voice platforms: Genesys Cloud, Five9 (plus)

· Support & monitoring tools familiarity

· Preferred: CCNA, CCNP, Azure, AWS, FortiGate

· Based in Riyadh

⚠️ Apply only if your experience matches the requirements.

Applications that don’t meet criteria won’t be considered.

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