IT Infrastructure L1 Support End-User and Endpoint Support
IT Infrastructure L1 Support End-User and Endpoint Support
IT Infrastructure L1 Support
End-User and Endpoint Support
Location: Dubai
Expected Salary: 10.000 AED
• Provide first-line technical support for desktops, laptops, tablets, printers, scanners, mobile devices, and IP phones across all JUMBO CUSTOMERS locations.
• Set up devices, install software, perform OS patching, and support Microsoft 365 applications (Outlook, OneDrive, Teams, etc.).
• Assist with user account management tasks, such as account creation, password resets, and basic access issues under L2 guidance.
• Troubleshoot common issues with web-based and productivity applications and escalate complex problems as necessary
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