• Provide Technical Support: Offer first-line support to end users for hardware, software, and network issues via    phone, email, or in person.

• Troubleshoot and Resolve Issues: Diagnose and resolve various technical problems related to operating systems, applications, and network connectivity.

• User Account Management: Create, manage, and deactivate user accounts and permissions in Active Directory or other access management systems.

• Hardware & Software Setup:-

Set up and configure computers, printers and other peripherals, ensuring systems are ready for use.

• Ticketing System Management: Log and track all support requests and incidents in the IT ticketing system resolution and follow-up.

• Install & Configure Software: Assist with the installation and configuration of software applications

 And ensure they are properly functioning.

• Network Assistance: Assist users with network-related issues such as connectivity problems, VPN setup

 And wireless network issues.

• Documentation: Maintain accurate documentation for IT processes, troubleshooting guides,

And solutions to commonly encountered issues.

• Inventory Management: Assist in managing the inventory of IT equipment and ensure proper

tracking and recording of hardware assets.

Monitor System Performance: Perform regular checks on system performance, identifying potential issues before they escalate.

• Deploy and Support MS Windows (Win XP & Win 7 & Win 10 & Win 11).

  Deploy and Support MS Windows with Media

• Server
• and Autopilot.

  Installing and supporting MS Office

• Installing and supporting MS 365 with all apps (Word-Excel-

  PowerPoint -MS Teams

• One Drive
• SharePoint- Outlook)

  Installing and Supporting Windows Server

• Installing and supporting Active Directory

  Create an OU and Create a user account - Create a shared folder and Create GP.

  Installing and Configure Print and Windows server Backup.

  Setup WorkStation (Docking Station & Keyboard & Mouse & Monitors & Network).

  Good Knowledge of MAC with Jamf for management of Apple devices

• including enrollment.

  Supporting mobile devices such as IOS (iPhone and iPads) and Android mobile.

  Good experience With the Ticket System ServiceNow platform.

  Knowledge of basic networking (TCP/IP

• DHCP
• DNS)

  Experience with assets management.

MCITP

Thomson Reuters, Cairo on behalf of Excis Com.( IT Deskside Support )

Glaxo Smith Kline, Cairo on behalf of Excis Com. ( IT Help Desk )

MERCURE LE Sphinx Hotel Cairo 

Assistant IT Manager for it solutions

Bachelor's Degree in Computer Science Information Technology 1992-1997

From The Higher Institute for Specific Studies.