To obtain an IT Help Desk position that allows me to apply my technical knowledge and provide excellent IT support while developing my skills in system administration and network management.

• Windows installation & troubleshooting

   

  Network setup (LAN

• DHCP
• DNS)

   

  Routers

• switches & Sophos Firewall

   

  Hardware/software support

   

  Active Directory & remote access

   

  Backup & data recovery

   

  Problem-solving & teamwork

Studied CCNA (Cisco Certified Network Associate)

Studied MCSA (Microsoft Certified Solutions Associate)

Good knowledge of Networking, Windows Server, and IT Support

Self-learning from YouTube and online res

ources

IT Help Desk – Ceramica Cleopatra Group, Ain Sokhna

(2023 – Present)

Providing technical support for users

Troubleshooting PCs, printers, and network issues

Managing IPs and Sophos Firewall

Handling backups and system updates

Suez Institute for Management Information Systems

Bachelor’s Degree – Class of 201

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