Seeking an IT Help Desk position to utilize my technical expertise in troubleshooting, system installations, and user support to enhance organizational efficiency.

• • Problem Solving
  • Collaboration / Teamwork
  • Leadership
  • OS Troubleshooting
  • Active Directory Management
  • Printer Setup and Troubleshooting
  • Network Basics (CCNA)
  • User Support and Communication
  • Basic Programming (Python
  • Java)

• Certificate from Microsoft in Office PowerPoint® 2016, At Microsoft center in Academy


• Certificate from Microsoft in Introduction to Programming using Java , At Microsoft center in Academy


• Certificate from Microsoft in Software Development Fundamentals, At Microsoft center in Academy


• Certificate from Microsoft in Information Technology Specialist in Python , At Microsoft center in Academy


• Certificate From Google in Foundation of cybersecurity


• Certificate From Google in automate Cybersecurity tasks with python


• CCNA


• MCSA


• Linux+

Orascom Construction Plc (Dec 2024 - Present)

IT Help Desk

Provided technical support by installing operating systems and programs, troubleshooting hardware/software issues, and managing Active Directory users.

Computer Science - Future Academy