Results-driven IT professional with 13 years of hands-on experience as an IT Trainee. Mastery in [Technical Support: Providing assistance with hardware, software, and network issues for end-users. Troubleshooting: Identifying and resolving technical problems efficiently. Operating Systems: Familiarity with Windows. Networking: Basic understanding of networking concepts such as TCP/IP, DNS, and DHCP. Hardware Maintenance: Ability to diagnose and repair computer hardware issues. Software Installation and Configuration: Installing, updating, and configuring software applications. Documentation: Creating and maintaining technical documentation for systems and procedures. Customer Service: Excellent communication skills and a customer-centric approach to problem-solving. with a strong dedication to continuous learning and professional growth

• Communication: Excellent communication and report-writing skills. Ability to communicate effectively with external suppliers and internal staff at all levels.

  Teamwork & Collaboration: An adaptable and efficient team player

• working with IT support engineers as one team.

  Problem-Solving: Strong ability to investigate problems

• identify sources
• determine solutions
• and implement them. Able to troubleshoot system and network issues independently.

  Customer Service & Support: Acting as the first line of support

• managing user expectations
• and driving user satisfaction.

  Adaptability & Pressure Management: Ability to perform effectively even under significant pressure and revel in new challenges.

  Initiative & Proactivity: Proposing design improvements to ICT architecture

• proactively managing service quality expectations.

A +

CCNA

Server +

Network+

Fiber Optic

Mikrotik

Intermediate Level in the English language

Internal QMS Auditing

Attended and participated as a delegate at the CLOUD CONFEX in DUBAI

Business edge

Administrative and human skills

TOT Train the Trainer

– PU-AMI ORGANIZATION FROM DEC 2018 UNTIL NOW.

6 years’ Experience as an IT Assistant, ICT Officer, and ICT Manager.



– OXFAM ORGANIZATION FROM AUGUST 2017 TO MAY 2018.

One year of Experience as an Admin Assistant Casual Worker



– HAWK INTERNATIONAL OIL & GAS COMPANY – FROM APRIL 2006 TO DECEMBER 2015

10 years’ experience as an IT Technician, Network Engineer, and Network Administrator.



– AL-AMAL FOUNDATION FOR TRAINING AND ENTREPRENEURSHIP FROM SEP 2014 TO SEP 2015.

1 Years’ Experience as a Consultant in Information Technology.



– MEDIA TECHNOLOGY COMPANY. FROM JAN 2005 TO DEC 2006

1 Years’ Experience as an IT Engineer & Sales.

2011 / 2012

INFORMATION TECHNOLOGY, UNIVERSITY OF MODERN SCIENCE

Bachelor’s degree





2004 / 2005

TECHNICAL PROGRAMMING, HODEIDA UNIVERSITY

Diploma (Two Years)