To obtain a challenging position as an IT Systems Engineer where I can leverage over 4 years of experience in system administration, network infrastructure, and IT security to optimize performance, enhance reliability, and support business growth through innovative technology solutions.

• • System Administration

  • Windows Server 2019

  • Active Directory

  • Group Policy Management

  • PowerShell Scripting

  • DNS/DHCP Management

  • TCP/IP Configuration

  • Office 365 Administration

  • Remote Support Tools

  • Router/Switch Configuration

  • ACL Implementation

  • Network Infrastructure

  • Network Security

  • Access Control

  • Performance Monitoring

  • Security & Monitoring

  • Backup Solutions

  • Troubleshooting

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  Cisco Cybersecurity Engineer — In Progress (Expected: 05/01/2025)

  
  


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  ITI (Information Technology Institute) — IT System Administration Track, 2022

  
  


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  CCNA Certification

  
  


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  MCSA Certification

  
  

IT Specialist — Kanoo Travel Egypt

???? Feb 2023 – Present

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  Manage and support infrastructure serving 200+ users while handling 500+ support tickets monthly.

  
  


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  Achieved 70% performance improvement through strategic bandwidth optimization and network infrastructure enhancements.

  
  


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  Implemented 4 critical ACL policies to enhance network security and optimize user access control.

  
  


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  Administer Active Directory, Domain Controller, and Office 365 environment.

  
  


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  Lead technical support for Sabre system, Gem Fine system, and Wallet system.

  
  


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  Provide comprehensive monitoring and generate service level reports.

  
  

IT Specialist — Banque du Caire

???? Mar 2022 – Feb 2023

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  Managed enterprise-wide ticketing system and user support operations.

  
  


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  Administered file and printer servers while maintaining Active Directory services.

  
  


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  Provided technical support for critical banking applications including Business Object and Flex.

  
  

IT Specialist — Egyptian Army

???? May 2019 – Apr 2021

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  Managed server infrastructure and network operations.

  
  


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  Administered DHCP Server and Active Directory services.

  
  


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  Implemented network infrastructure updates and security enhancements.

  
  

B.Sc. in Computer and Systems Engineering

???? Minia University

???? Graduated: January 2018