Results-driven IT professional with over 10 years of experience in network administration, system support, and IT infrastructure management. Proven ability to design, secure, and optimize enterprise networks for large-scale projects. Skilled in Cisco, Fortinet, Microsoft technologies, and ITIL practices.

• • Networking: Cisco Routing & Switching
  • LAN/WAN
  • VPN
  • DHCP
  • DNS
  • Security: FortiGate Firewall
  • Cisco ASA
  • ITIL-based Service Management
  • Systems: Windows Server (AD
  • DNS
  • DHCP)
  • Linux Administration
  • VMware
  • Monitoring & Tools: ManageEngine
  • SolarWinds
  • Wireshark
  • Others: Backup & Recovery
  • Virtualization
  • Troubleshooting

• CCNA – Cisco Certified Network Associate


• MCSA – Microsoft Certified Solutions Associate


• ITIL Foundation – IT Service Management


• FortiGate NSE – Network Security Expert

IT Specialist – Hassan Allam Construction, El-Dabaa Nuclear Power Plant Project

Jan 2025 – Present | Egypt

- Leading IT operations for El-Dabaa Nuclear Power Plant project site, supporting 400+ users.

- Managing servers, Cisco switches/routers, and FortiGate firewalls, ensuring secure and stable operations.

- Implemented proactive monitoring solutions, reducing downtime by 30%.

- Coordinated IT services across multinational contractors (ASE-ROSATOM, DOOSAN, TITAN T2).

IT Specialist – El-Dabaa Nuclear Power Plant Project (ASE-ROSATOM, TREST ROSSEM, TITAN T2, DOOSAN, NPPA, HAC)

Oct 2023 – Dec 2024 | Egypt

- Provided IT support and infrastructure management for multiple international contractors.

- Configured and maintained Windows Servers, AD, DNS, DHCP, and user accounts for 500+ employees.

- Strengthened network security by deploying FortiGate firewall rules and VPN solutions.

- Reduced incident resolution time by 25% through documentation and automation.

IT Technician – Central Metallurgical R&D Institute (CMRDI)

Oct 2018 – Nov 2022 | Cairo, Egypt

- Delivered technical support for 250+ end users, including software, hardware, and networking.

- Managed Active Directory, user provisioning, and group policies.

- Conducted preventive maintenance, reducing hardware failures by 20%.

- Assisted in migrating legacy systems to Windows Server 2016.

Technical Support Engineer – Dirac Systems

Jan 2016 – Nov 2016 | Cairo, Egypt

- Provided IT support to business clients, ensuring high availability of IT services.

- Installed, configured, and troubleshot Windows OS, networking devices, and applications.

- Enhanced customer satisfaction by achieving 95% SLA compliance.

- Trained junior staff on troubleshooting and ticketing procedures.

B.Sc. in Computer Science – Cairo University, Egypt