Resume - Ahmed Abou Gazalah
Ahmed Abou Gazalah
I am writing to express my interest in the IT Expert position at your company, as advertised on your careers page. With a strong background in information technology, systems administration, and tech support, I am confident in my ability to deliver innovative solutions and contribute meaningfully to your dynamic team.
In my previous role as a Freelance IT Expert, I managed and maintained IT infrastructure, implemented cybersecurity protocols, and resolved technical issues to ensure minimal downtime. This experience honed my network administration, troubleshooting, and user support skills, which align closely with the requirements for this position.
What excites me most about your company is your dedication to leveraging artificial intelligence in transformative ways. I am passionate about the intersection of IT and AI technologies and would be proud to bring my technical expertise, problem-solving mindset, and adaptability to support your goals.
I have attached my resume for your review. I would welcome the opportunity to discuss further how my experience and enthusiasm can benefit your company. Thank you for considering my application.
Sincerely,
Ahmed Abou Gazalah
Experienced Freelance IT Expert with over 15 years in the Information Technology industry, specialising in LAN/WAN administration, system maintenance, technical support, and IT infrastructure implementation. Proven track record in delivering IT solutions to corporate environments and freelance clients via Upwork since 2018. Proficient in managing enterprise networks, Windows Server environments, network security, and remote support.
- Operating Systems: Windows Server 2012/2003/2000
- Windows NT
- XP
- Vista
- 7
- 8
- Networking & Servers: Active Directory
- DNS
- DHCP
- Group Policy
- Exchange
- ISA
- Applications: Microsoft Office
- SQL Server
- Outlook
- IIS
- Hardware Support: HP Printers
- PCs
- Laptops
- Peripherals
- Macintosh Devices
- Microsoft Certified Systems Engineer (MCSE) – Windows Server 2003
- 3Com Certification – Configuring & Deploying 3Com 5500 & 8800 Switches
Freelance IT Expert – Upwork (Remote)
January 2018 – Present
- Delivered remote IT consulting and support for global clients via Upwork.
- Managed Windows Server environments (AD, DNS, DHCP, Group Policy).
- Provided remote desktop support, performance tuning, and system upgrades.
- Consulted on data security, backup strategies, and business continuity planning.
- Designed and implemented office network infrastructure for startups and SMEs.
- Configured email services (Exchange, Outlook) and resolved synchronisation issues.
- Developed documentation for internal IT procedures and client guides.
- Completed over 120 projects with 5-star client feedback and long-term collaborations.
Raafat Miller Consulting, Architects & Engineers – Cairo, Egypt
October 2009 – 2018
- Supervised IT infrastructure across 8 branches in Egypt.
- Installed, maintained, and secured network systems and servers.
- Built Active Directory and configured core services (DNS, DHCP, GPOs).
- Monitored and optimised network hardware (routers, switches).
- Provided technical support and user training.
- Managed antivirus systems and email configurations.
King Khalid Military Academy – Riyadh, Saudi Arabia
August 2002 – August 2009
- Led a 5-member IT team in a 24/7 operational environment.
- Maintained network, hardware, and Windows server infrastructure.
- Administered ISA Server, MS Exchange, and Intranet services.
- Oversaw connectivity and resolved technical issues for the academy.
General Lighting Company – Cairo, Egypt
May 2001 – July 2002
- Managed IT operations for over 40 users.
- Resolved hardware/software issues.
- Trained staff on “Fourth Shift” ERP system.
DSD-Ferrometalico Company – Cairo, Egypt
July 1999 – April 2001
- Provided IT support for 190+ users.
- Handled financial and HR system administration (Alfa Masr, Focus).
Bachelor of Science in Physics & Computer Science
Ain Shams University, Cairo, Egypt
September 1996 – June 1999
- Graduation Project: Laplace Transforms and Applications – Grade: Excellent
- Cumulative Rate: Very Good