I am interested in applying for

networking Careers And I Have

Experience By Courses and

Working with over 6 years of

experience in handling

different clients. My unique

professional experience stems

from years of providing

excellent customer support,

creative problem solving and

building customer loyalty.

Seeking a challenging position

that fit and develops my

education, training,

qualifications, courses and

experiences in networking field.

• Willingness to learn

   Comprehensive problem-solving abilities

   Ability to enhance and adapt to new

  processes within minimal time

   Excellent listener

   Friendly

• courteous
• and service oriented

   Poised under pressure

   Good Communication skills

   Proficient in Microsoft office

   Solid written and verbal communicator

  LANGUAGE SKILLS

  Native Language: Arabic.

  Excellent at both written and spoken: English

   

CCNA certified

 CCNP Routing

 CCNP Switching

 BGP

 MPLS

 Adope photoshop

 Adope illustrator

IT Assistant Engineer (2025 – Present)

Key responsibilities:

 Provide technical support for hardware, software, and

network-related issues.

 Install, configure, and maintain operating systems and

essential applications.

 Troubleshoot and resolve computer and network

connectivity problems.

 Assist in managing network devices, including routers,

switches, and printers.

 Support users with email setup, system access, and IT

security protocols.

 Maintain IT inventory and document troubleshooting

procedures.

 Ensure data backup, recovery, and cybersecurity

compliance.

 Provide both remote and on-site IT support to ensure

seamless operations.ACTIVITIES AND

INTERESTS

Singing

Photography

Videography

Listening to music

Travel

Great food

Vlogging

It and Technical Support Engineer

Orange Telecom Egypt (from 2020 – 2024 )

My job included Identifying, investigating, and

resolving users problems with computer software

and hardware. Fields support calls, chat, email,

and/or other communication from users with

Inquiries regarding software programming.

technical support specialist

Xceed (from 2017– 2020)

My responsibilities generally include answering

phone calls and emails, responding to customer

questions and complaints, and walking customers

through basic troubleshooting related to adsl and

mobile services

 Bachelor of Engineering.

 Graduation year : 2016

 Grade :Very Goo